Central Manchester & Manchester Children's University Hospitals NHS Trust

Help Us to Help You
We are Listening - so tell us what you think

It is only through listening to your views that we can develop and improve our services.
The staff are here to help you and it is important to know if you have any comments or suggestions about the services you have received.
If you would like to make a suggestion - we would like to know

We welcome any suggestions that will improve our services to you and other patients. You can either speak to the Ward Sister, Departmental Manager or write to the Chief Executive.
When things go wrong - let us put it right

If you are an in-patient or visitor, the best person to speak to is the Nurse in charge of the Ward, or the Ward Manager.
If you are an out-patient, the best person to speak to is the receptionist.
If your complaint cannot be resolved at that time, you may wish to make a formal complaint.
It is best if you tell us about you concerns at the earliest opportunity so that we can investigate your complaint as fully as possible.

For help in making your complaint you can ask :

  • any member of staff in the department
  • a friend or relative
  • patient groups
  • the Community Health Council
What can the Community Health Council do ?

The Community Health Council (CHC) are independent from the Trust and can offer you help and advice in making your complaint thay act as the patients' watchdog. The CHC cannot investigate your complaint, but thay can get someone to help you. They will also help with correspondence and attend meetings with you.
What will happen then?

A letter will be sent to you from the Trust within two working days to acknowledge your complaint.
Your complaint will be passed on to the manager of the department involved to investigate.
Wherever possible, a written response will be sent to you by the Chief Executive of the Trust within twenty working days explaining the outcome of the investigation and any action taken.
If it is not possible to do this within twenty working days, the Chief Executive will write to you and explain why.

What if I am not satisfied with the response?

Every effort will be made to resolve the complaint within the Trust, but if you remain dissatisfied, our leaflet 'Taking Your Complaint Further' explains how you can appeal.
Useful Contacts

To make your complaint in writing:

The Chief Executive
Trust Headquarters
Manchester Royal Infirmary
Oxford Road
Manchester
M13 9WL

For registering your complaint:
The Patients' Representative
Trust Headquarters
Manchester Royal Infirmary
Oxford Road
Manchester
M13 9WL
Tel: 0161 276 4506

For advice in making a complaint:

The Chief Officer
Central Manchester Healthwatch (CHC)
77 Deansgate
Manchester
M3 8BD
Tel : 0161 832 8183